Shipping policy
Introduction
At Sciatica Defense, we are committed to delivering your order quickly, safely, and transparently. This Shipping Policy outlines our shipping methods, processing times, and delivery expectations so you know exactly what to expect when you order from us.
By placing an order on sciaticadefense.org, you agree to the terms outlined in this Shipping Policy.
Where We Ship
Sciatica Defense ships exclusively within the United States. We currently do not ship to international destinations, including Canada, Mexico, the United Kingdom, Europe, Australia, or any US territories outside the 50 states.
If you live outside the United States and would like to be notified when international shipping becomes available, please email us at support@sciaticadefense.org.
Shipping Rates
We offer transparent, flat-rate shipping with no hidden fees at checkout. Your rate is calculated automatically based on your order total.
Orders Under $100
- Standard Shipping: $7.99 (3 to 5 business days)
- Express Shipping: $10.99 (1 to 2 business days)
Orders $100 And Above
- Free Standard Shipping: $0.00 (3 to 5 business days)
- Express Shipping: $12.99 (1 to 2 business days)
Our 3-bottle and 6-bottle bundles automatically qualify for free standard shipping, so you never pay more to stock up.
Order Processing
- Processing time: 1 to 2 business days
- Orders placed before 12 PM EST on a business day typically process the same day.
- Orders placed on weekends or holidays will begin processing the next business day.
- You will receive a confirmation email with tracking information once your order ships.
Delivery Timeframes
Please note that transit time begins after your order ships, not when you place the order.
Estimated Total Delivery Time
- Standard Shipping: 4 to 7 business days from order placement
- Express Shipping: 2 to 4 business days from order placement
Delivery times may vary slightly during peak seasons, holidays, or due to carrier delays outside our control.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and link. You can track your package at any time to see its current status and estimated delivery date.
If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at support@sciaticadefense.org.
Shipping Carriers
We partner with trusted US carriers including USPS, UPS, and FedEx to ensure reliable delivery. The carrier used depends on your location and the shipping speed selected.
Delivery Issues
Delayed Deliveries
If your package is delayed beyond the expected delivery window, please allow an additional 2 business days before contacting us. Most delays resolve on their own within this window.
Lost Or Stolen Packages
If tracking shows your package as delivered but you did not receive it:
- Check with neighbors, household members, or building management.
- Check your mailbox, porch, and any secure delivery locations.
- Contact the carrier directly with your tracking number.
- If the package cannot be located, email us at support@sciaticadefense.org within 7 days of the reported delivery date and we will help resolve the issue.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the damaged packaging and product.
- Email us at support@sciaticadefense.org within 72 hours of delivery.
- We will promptly arrange a replacement or full refund at no cost to you.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error, contact us immediately at support@sciaticadefense.org. We will do our best to update the address before the order ships. Once the order is in transit, we are unable to reroute the package.
Returned Packages
If a package is returned to us due to an incorrect address, refused delivery, or failure to claim the package, we will contact you to arrange reshipment. Reshipment fees may apply.
PO Boxes And APO/FPO Addresses
We are happy to ship to PO Boxes and APO/FPO military addresses within the United States. Please note that delivery times to these addresses may be slightly longer than standard timeframes.
Holiday Shipping
During major US holidays (Thanksgiving, Christmas, New Year, Independence Day, etc.) and peak shopping seasons, shipping times may be extended by 1 to 3 business days. We recommend placing orders early during these periods.
Order Modifications And Cancellations
Once an order has entered the fulfillment process, we are unable to modify or cancel it. If you need to make a change, please contact us immediately at support@sciaticadefense.org and we will do our best to accommodate your request before shipping.
Our Guarantee
Every Sciatica Defense order is backed by our 180-day satisfaction guarantee. If you are not completely satisfied with your purchase, simply contact us for a full refund. Please refer to our Refund Policy for complete details.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out:
Email: support@sciaticadefense.org Website: sciaticadefense.org
We are here to help and respond to all inquiries within 1 business day.
By placing an order with Sciatica Defense, you acknowledge that you have read and understood this Shipping Policy.